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Frequently Asked Questions

235+ answers about OTP login, Runtime QR, dual mobile apps, visitor management, vendor-first platform, parent authentication, and everything GlobalIDPRO.

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Frequently Asked Questions

How do I get started with GlobalIDPRO?

Do I need to install any software?

What is OTP-based login and why does it replace passwords?

How does OTP login work for parents?

Can OTP be sent via WhatsApp or email instead of SMS?

What is Runtime QR and how does it work?

Can someone screenshot my Runtime QR code and use it?

How fast does Runtime QR refresh?

What are the two GlobalIDPRO mobile apps?

Why two separate apps instead of one?

What information is on a Digital ID card?

Can I customize the Digital ID design?

How does visitor management work in GlobalIDPRO?

Is visitor management paperless?

What is parent authentication?

How does parent verification work during student pickup?

What is the vendor-first platform?

How does the vendor-first platform eliminate coordination headaches?

Can GlobalIDPRO manage multiple campuses?

What is session-to-session continuity?

What can I do in the admin dashboard?

What user roles are available?

How do I import student data in bulk?

How secure is GlobalIDPRO?

How does GlobalIDPRO prevent fake IDs?

Is GlobalIDPRO GDPR compliant?

Does GlobalIDPRO meet CBSE and ICSE compliance requirements?

How much does GlobalIDPRO cost?

Is there a free trial?

Does GlobalIDPRO have an API?

What systems does GlobalIDPRO integrate with?

How does GlobalIDPRO help with school transport safety?

What support options are available?

How quickly will I get a support response?

All Questions

How do I get started with GlobalIDPRO?

Do I need to install any software?

How long does implementation take?

What do I need before starting?

Can I try GlobalIDPRO before purchasing?

Is there a minimum number of users required?

What is the Quick Start Guide?

Can I invite other administrators during setup?

Do you provide onboarding support?

Can I migrate from another ID system?

What training resources are available for new users?

How do I deploy the platform to my school?

Can I start with a pilot before full deployment?

What happens after the free trial ends?

Is GlobalIDPRO available in my country?

What is OTP-based login and why does it replace passwords?

How does OTP login work for parents?

Can OTP be sent via WhatsApp or email instead of SMS?

What if a parent changes their phone number?

How does OTP login work for staff and administrators?

Is OTP login secure against SIM swap attacks?

Can someone else use my OTP to log in?

What happens if SMS delivery fails?

How many OTP attempts are allowed?

Does OTP login work in areas with poor mobile signal?

Can I disable OTP for certain users?

How is OTP different from traditional 2FA?

What happens during the OTP transition for existing schools?

Can multiple family members share one OTP login?

Is OTP login GDPR/FERPA compliant?

What is Runtime QR and how does it work?

Can someone screenshot my Runtime QR code and use it?

How fast does Runtime QR refresh?

Does Runtime QR work without internet?

How does the Staff app verify a Runtime QR code?

Can Runtime QR be printed on physical ID cards?

What information is encoded in the Runtime QR?

How is Runtime QR different from Google Authenticator codes?

Can I configure how often Runtime QR refreshes?

What happens if the QR code expires mid-scan?

Does Runtime QR work with third-party scanners?

Can Runtime QR be used for attendance tracking?

Is Runtime QR technology patented?

How does Runtime QR prevent duplicate entries?